Try this http://doc.otrs.org/3.0/en/html/acl.html.
Kind regards Jan 2013/8/27 Guillermo Alberto Rosas Pereira <guillermo.ro...@softtek.com> > I have several ticket STATES, which for type OPEN are: **** > > **· **Open successful**** > > **· **Open**** > > **· **Open by X**** > > **· **Open by Y**** > > > > How can I configure the Next Ticket State field on “Agent Ticket Phone” to > show ONLY one of those states and not the whole OPEN category. From > Sysconfig, I can only configure the Next Ticket State to show or hide a > whole category: Ex: hide ALL states configured as type OPEN or show ALL > states configured as type CLOSED, etc. **** > > ** ** > > I need to show only the state OPEN SUCCESFUL, but not the rest of the > states configured as type OPEN. **** > > ** ** > > I will appreciate your help . **** > > ** ** > > ** ** > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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