hi,
why don't you show only the state "OPEN SUCCESFUL" like following? (In my ACL
this works.)
...
Possible => {
# possible ticket options (white list)
Ticket => {
State => ['OPEN SUCCESFUL'],
},
},
};
>>> Guillermo Alberto Rosas Pereira <[email protected]> 28.08.2013
00:13 >>>
Thanks guys! Here is my code, but… it’s not working. This is my first ACL
so I took the one on the manual, paste it on the Config.pm but nothing happens
(Just for testing purposes, if this works then I can tell the ACL to prevent
the other states from showing on the Next Ticket State List).
$Self->{TicketAcl}->{'1-hide-states'} = {
# match properties
Properties => {
# the used frontend module
Frontend => {
Action => ['AgentTicketPhone'],
},
# current ticket match properties (match always)
},
# return possible options
PossibleNot => {
# possible ticket options
Ticket => {
State => ['closed successful'],
},
},
};
I’m wondering if the Config.pm is the only file I have to modify.
From: [email protected] [mailto:[email protected]] On Behalf Of Rafa
Quiñonero Figuerola
Sent: martes, 27 de agosto de 2013 03:22 a.m.
To: Development community of OTRS
Subject: Re: [dev] How to show only one ticket state
Yes, try it with the ACL, if you don't get it working send the code here and
we'll take a look. We have used many ACLs for our system.
2013/8/27 Jan Řežab <[email protected]<mailto:[email protected]>>
Try this http://doc.otrs.org/3.0/en/html/acl.html.
Kind regards
Jan
2013/8/27 Guillermo Alberto Rosas Pereira
<[email protected]<mailto:[email protected]>>
I have several ticket STATES, which for type OPEN are:
● Open successful
● Open
● Open by X
● Open by Y
How can I configure the Next Ticket State field on “Agent Ticket Phone” to
show ONLY one of those states and not the whole OPEN category. From Sysconfig,
I can only configure the Next Ticket State to show or hide a whole category:
Ex: hide ALL states configured as type OPEN or show ALL states configured as
type CLOSED, etc.
I need to show only the state OPEN SUCCESFUL, but not the rest of the states
configured as type OPEN.
I will appreciate your help .
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Rafa Quiñonero Figuerola
Tlf: 0151-61436385
[email protected]<mailto:[email protected]>
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