Please note that this Ajax communication error only crops up when selecting an entry in either a drop down list or a multiselect box. Apparently there is some interaction with Ajax and JSON behind the scenes.
*From:* Dan Stover [mailto:dsto...@emacinc.com] *Sent:* Monday, January 06, 2014 6:51 AM *To:* Development community of OTRS *Subject:* Re: [dev] OTRS Ajax/JSON Issues Thanks, Martin, for your response. Actually i am running Otrs on Ubuntu 12.04. I found that information earlier and uninstalled JSON::XS but it didnt help. It appears to be something external to Otrs but i cant figure out what. Further assistance would be appreciated. Thanks again...Dan. On Jan 6, 2014 1:44 AM, "Martin Gruner" <martin.gru...@otrs.com> wrote: Hi Dan, you're running on Windows, right? Please see http://bugs.otrs.org/show_bug.cgi?id=7337. There is a fix available to disable JSON::XS on PerlEx. Alternatively, uninstall JSON::XS on your system and see if this makes the error go away. Regards, mg Am 02.01.14 20:51, schrieb Dan Stover: > I updated all the tables to InnoDB (otrs.MySQLInnoDBSwitch.pl) and still > am getting Ajax errors. I am getting the following error in > /var/log/apache2/error.log: > > [error] encountered object 'true', but neither allow_blessed nor > convert_blessed settings are enabled at /opt/otrs//Kernel/System/JSON.pm > line 107.\n > > Here is an entry from /var/log/apache2/access.log: > > 10.0.2.102 - - [02/Jan/2014:13:18:57 -0600] "POST /otrs/index.pl? > HTTP/1.1" 500 641 > "http://otrslamp.emacinc.com/otrs/index.pl?Action=AgentTicketProcess"; > "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0" > >>From /var/log/mysql/error.log: > > Version: '5.5.31-0ubuntu0.12.04.1' socket: '/var/run/mysqld/mysqld.sock' > port: 3306 (Ubuntu) > 140102 12:52:21 InnoDB: ERROR: the age of the last checkpoint is 9445506, > InnoDB: which exceeds the log group capacity 9433498. > InnoDB: If you are using big BLOB or TEXT rows, you must set the > InnoDB: combined size of log files at least 10 times bigger than the > InnoDB: largest such row. > > I have looked in the OTRS log and there is just normal things in there. Is > there any other log I should send? > > I have, as far as I can tell, gone through everything with a fine toothed > comb and cannot find the problem. > > Any advice would be greatly appreciated. Thanks in advance...Dan. > > -----Original Message----- > From: Dan Stover [mailto:dsto...@emacinc.com] > Sent: Thursday, January 02, 2014 12:12 PM > To: 'Development community of OTRS' > Subject: RE: [dev] OTRS Ajax/JSON Issues > > I ran the script and nothing changed. I did notice that the > otrs.CheckDB.pl output said that my database is defined as InnoDB and my > tables are not the same (MYISAM). This is the same on the beta site, which > appears to be working correctly. Is this a big problem? I did a restore > but created the database myself, apparently with the wrong storage engine. > > > -----Original Message----- > From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of > Moritz Lenz > Sent: Thursday, January 02, 2014 10:06 AM > To: dev@otrs.org > Subject: Re: [dev] OTRS Ajax/JSON Issues > > > > On 01/02/2014 04:54 PM, Dan Stover wrote: >> I did not delete the caches. I guess I assumed that things like that >> would be done during the restore. Please let me know how to do that >> and I will give it a shot. > > There's a otrs.deleteCaches.pl script shipped with otrs. Run it. > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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