I was able to get my Ajax communication error message to go away, at least for now. I installed the apache2-mpm-worker module on Apache (description Multi-Processing Module implementing a hybrid multi-threaded multi-process web server). I used the following on Ubuntu 12.04:
apt-get update apt-get install apache2-mpm-worker I am really not sure why that worked. Maybe because the JSON object is so large that it needs more threads(?). But so far the error message is gone. Thanks to all who sent me helpful information…Dan. *From:* Dan Stover [mailto:[email protected]] *Sent:* Monday, January 06, 2014 9:37 AM *To:* 'Development community of OTRS' *Subject:* RE: [dev] OTRS Ajax/JSON Issues Please note that this Ajax communication error only crops up when selecting an entry in either a drop down list or a multiselect box. Apparently there is some interaction with Ajax and JSON behind the scenes. *From:* Dan Stover [mailto:[email protected] <[email protected]>] *Sent:* Monday, January 06, 2014 6:51 AM *To:* Development community of OTRS *Subject:* Re: [dev] OTRS Ajax/JSON Issues Thanks, Martin, for your response. Actually i am running Otrs on Ubuntu 12.04. I found that information earlier and uninstalled JSON::XS but it didnt help. It appears to be something external to Otrs but i cant figure out what. Further assistance would be appreciated. Thanks again...Dan. On Jan 6, 2014 1:44 AM, "Martin Gruner" <[email protected]> wrote: Hi Dan, you're running on Windows, right? Please see http://bugs.otrs.org/show_bug.cgi?id=7337. There is a fix available to disable JSON::XS on PerlEx. Alternatively, uninstall JSON::XS on your system and see if this makes the error go away. Regards, mg Am 02.01.14 20:51, schrieb Dan Stover: > I updated all the tables to InnoDB (otrs.MySQLInnoDBSwitch.pl) and still > am getting Ajax errors. I am getting the following error in > /var/log/apache2/error.log: > > [error] encountered object 'true', but neither allow_blessed nor > convert_blessed settings are enabled at /opt/otrs//Kernel/System/JSON.pm > line 107.\n > > Here is an entry from /var/log/apache2/access.log: > > 10.0.2.102 - - [02/Jan/2014:13:18:57 -0600] "POST /otrs/index.pl? > HTTP/1.1" 500 641 > "http://otrslamp.emacinc.com/otrs/index.pl?Action=AgentTicketProcess"; > "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0" > >>From /var/log/mysql/error.log: > > Version: '5.5.31-0ubuntu0.12.04.1' socket: '/var/run/mysqld/mysqld.sock' > port: 3306 (Ubuntu) > 140102 12:52:21 InnoDB: ERROR: the age of the last checkpoint is 9445506, > InnoDB: which exceeds the log group capacity 9433498. > InnoDB: If you are using big BLOB or TEXT rows, you must set the > InnoDB: combined size of log files at least 10 times bigger than the > InnoDB: largest such row. > > I have looked in the OTRS log and there is just normal things in there. Is > there any other log I should send? > > I have, as far as I can tell, gone through everything with a fine toothed > comb and cannot find the problem. > > Any advice would be greatly appreciated. Thanks in advance...Dan. > > -----Original Message----- > From: Dan Stover [mailto:[email protected]] > Sent: Thursday, January 02, 2014 12:12 PM > To: 'Development community of OTRS' > Subject: RE: [dev] OTRS Ajax/JSON Issues > > I ran the script and nothing changed. I did notice that the > otrs.CheckDB.pl output said that my database is defined as InnoDB and my > tables are not the same (MYISAM). This is the same on the beta site, which > appears to be working correctly. Is this a big problem? I did a restore > but created the database myself, apparently with the wrong storage engine. > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Moritz Lenz > Sent: Thursday, January 02, 2014 10:06 AM > To: [email protected] > Subject: Re: [dev] OTRS Ajax/JSON Issues > > > > On 01/02/2014 04:54 PM, Dan Stover wrote: >> I did not delete the caches. I guess I assumed that things like that >> would be done during the restore. Please let me know how to do that >> and I will give it a shot. > > There's a otrs.deleteCaches.pl script shipped with otrs. Run it. > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
