On Tuesday 20 May 2008 15:29, Ian Clarke wrote: > On Mon, May 19, 2008 at 11:19 AM, Matthew Toseland > <[EMAIL PROTECTED]> wrote: > > On Sunday 02 March 2008 16:35, Ian Clarke wrote: > >> What do people think of this website as a possible way to improve how > >> we provide user support?: > >> > >> http://getsatisfaction.com/ > >> > >> It looks friendly, and pretty powerful. > > > > What exactly is the benefit? Regular users on forums able to evaluate a thread > > and indicate whether escalation is required? > > You answered your own question.
This feature is not obvious from the website. > > > Obviously this would be only for those who don't care about their anonymity / > > They might be ok revealing that they use Freenet, but not what they > are doing with it. I suspect the vast majority of Freenet users fall > into this category. > > > can't get Freenet working in the first place > > I suspect this is a large number of users who currently we get very > little feedback from. > > > ... mostly I get feedback via > > FMS and #freenet at the moment ... > > Yes, neither of those are very newbie-friendly, so that feedback is > coming from a self-selected group. IMHO it will be possible to improve FMS's newbie-friendliness significantly. Nonetheless it may be useful for newbies. > > Ian.
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