Hi Dave
You might have too much knowledge for the "persons" answering their help
lines. I been having a problem with the local cable company keep calling them
trying to get them to fix their amp. I can recieve video from it but it kills a
2 meter repeater frequency I use Have called and even talked to chief tech but
still not fixed guess he thinks I din't know what a video carrier sounds like
when I hear one. I work for a TV station I should know a little something about
that.
Good luck with getting problem resolved
Loyd Headrick K4LCH
Dave Corio <[EMAIL PROTECTED]> wrote:
Why I threw in the towel
It is still under warranty. In-home service, no less! The tech has been here so
often, we exchange Christmas cards!
Seriously, the reason I'm giving up on Gateway is the history with this
machine. We have purchased six desktops and a laptop from them with great
results. Until now. The hard drive has been replaced three times: The
motherboard replaced twice: The power supply replaced once. And this power-down
situation has been going on for three months. they replaced the CPU fan. That
didn't fix it. They had me repair Windows. That didn't fix it.
The crowning defeat was yesterday, when I sent them an email asking if it could
be the power supply causing the problem. I detailed all the additional
peripherals I have added, such as the video card, audio card, 4-port RS-232
card, and USB devices, as well as the 3.4 Ghz motherboard they used to replace
the original 2.6 Ghz motherboard! I asked specifically to have a PC designer or
engineer look at whether or not a 250-watt power supply would handle this load.
Their answer? "If the power supply didn't work, we wouldn't have shipped the
unit". Game over.
If this were the first issue with them, I wouldn't be taking this approach.
This is the eighth or ninth time I have had to request service from them for
this one computer! The last time I called, the tech refused to get the
supervisor on the phone! After spending an unproductive half-hour on the phone,
I asked to speak to the supervisor and was told "it makes no difference -
she'll tell you the same thing!"
I'll replace the power supply out of my own pocket, and simply will not do
business again with the company. The only good thing about beating my head
against the wall is that it feels so good when I stop hi hi!
73
Dave
KB3MOW
Danny Douglas wrote:
Dave, is it still under warranty? If not, it would be cheaper to take it to
a local shop and have them check it - of course - if this new power supply
doesnt fix the problem. I suspect it is NOT under warranty, or you would have
been able to ask Gateway for another supply.
FYI, we had over 500 Gateway computers at the college, from where I just
retired a year and a half ago. We also had a few Dells, with assorted odd and
ends hanging around. I even found some Commodore Vic 20 parts in the
storeroom, while cleaning it out. We, and most of the colleges in Virginia use
Gateway, because they are easy to work on, have extra quick service. At first,
we had to answer the same old dumb questions. Is the unit turned on? Is it
plugged into the wall, and the wall circuit tested? Blah Blah Blah. Until we
convinced them we were NOT users, but were professinal computer people. A
call to the regional sales staff, with a threat that we were looking at other
companies, got us a different phone number for reporting problems. All I had
to do was call, or send an email that a power supply wasnt working, a keyboard
had gone bad on a desktop, etc. and they sent one that arrived the next day.
That, of course is one of the problems with dealing with large companies like
that. Most of their customers qualify for the "Dummies with Windows" title.
So - they pretty much go by-the-book, asking questions and are afraid to skip
one, no matter how much you sound like you know what you are doing. They
really DO want to provide customer service: so that somone like you or me,
doesnt get on a group like this one, and browbeat their good name. One lousy
result with a phone calls, results in dozens of "tellings", while a good one
hardly gets mentioned.
Danny Douglas N7DC
ex WN5QMX ET2US WA5UKR ET3USA
SV0WPP VS6DD N7DC/YV5 G5CTB all
DX 2-6 years each
.
QSL LOTW-buro- direct
As courtesy I upload to eQSL but if you
use that - also pls upload to LOTW
or hard card.
moderator [EMAIL PROTECTED]
moderator http://groups.yahoo.com/group/DXandTalk
----- Original Message -----
From: Dave Corio
To: digitalradio@yahoogroups.com
Sent: Saturday, April 28, 2007 9:40 PM
Subject: Re: [digitalradio] Re: Off-topic, but any help appreciated
Thanks for the input, Jose, and nice to talk to you again!
If I could, I would build one today. Unfortunately, this one is still under
warranty - even after being repaired eight times! Also, the finances simply
won't allow for it right now. Just ordered a 500-watt power supply for it that
I think (hope!) will cure the problem. The only other alternative was to send
the entire unit off to Gateway - an alternative I am unwilling to do.
Tnx es 73
Dave
KB3MOW
Jose A. Amador wrote:
Dave,
I assembled my computer out of separately bought parts.
I cannot reccomend a PSU brand, mine is a tower case with a 300 W noname
brand made in China.
My MB is a Gigabyte 8S661. I have had it for some more than a year
without a hiccup.
I bought an Intel P4 CPU @ 2.4 GHz. Another good option I made of cost
vs. horsepower so far. I don't believe in Celerons, and the price vs
performance curve was unreasonably steep for a 3.2 vs 2.4 for P4's at
the end of 2005 for my resources.
I would reccomend without hesitation an ASUS motherboard. I have had a
couple of Asus motherboards, and the old 486 still works after more than
12 years.
Maybe others may recommend other brands. Gigabyte and ASUS are proven
compatible good ones for me.
ASUS has a very good working relationship with Intel and that is another
plus for them.
73,
Jose, CO2JA
---
Dave Corio wrote:
> The power supply has been changed once already, but that was
> changing a 250-watt for another 250-watt. I can't just get a generic
> power supply, as Gateway has a proprietary mounting system that a
> generic won't fit into without a lot of drilling. I'm going to order a
> 450-watt unit from Gateway - at $65 plus shipping. This will also be my
> last dealing with Gateway. This PC has been a lemon since day one,
> having been repaired now eight times under warranty!
>
> Tnx es 73
> Dave
> KB3MOW
>
>
> jhaynesatalumni wrote:
>>
>> --- In digitalradio@yahoogroups.com
>> <mailto:digitalradio%40yahoogroups.com>, "N6CRR" <[EMAIL PROTECTED]> wrote:
>> >
>> > Spend $20 and swap out the power supply. I had a computer doing that
>> > and it turned out to be that. Power supplies are cheap.
>> >
>>
>> And cheap power supplies are often prodigious RF noise generators, even
>> when the computer is off. Spend a little more and get a good quality
>> power supply. And beware that Dell computers use the same power
>> connector as others, but with a different pin arrangement. So you can't
>> swap mother boards and power supplies between Dell and other brands.
>>
>> ----------------------------------------------------------
__________________________________________
V Conferencia Internacional de Energía Renovable, Ahorro de Energía y Educación
Energética.
22 al 25 de mayo de 2007
Palacio de las Convenciones, Ciudad de la Habana, Cuba
http://www.cujae.edu.cu/eventos/cier
Participe en Universidad 2008.
11 al 15 de febrero del 2008.
Palacio de las Convenciones, Ciudad de la Habana, Cuba
http://www.universidad2008.cu
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