Scott,
Do we get a notification that a "defacto RSP transfer" has occurred if a
customer renews at another RSP?
We don't want to be sending them renewal notices if they have left us
and renewed elsewhere already. This will make us look as bad as Network
Solutions.
Thanks,
Ken
http://domains.pacific.net
Scott Allan wrote:
>
> At 11:06 PM 1/2/01 -0500, Chuck Hatcher wrote:
> >Please accept my vote for this to become an issue.
>
> Accepted.
>
> >I think the only way an RSP other than the one who registered the domain
> >name should be able to renew it is if the domain name is transferred to that
> >RSP. (I think there should be an automated process for this that makes it
> >at least as easy to change RSP's as it is to change registrars. This is in
> >OpenSRS's best interest, because if an end user wants to leave their RSP,
> >and it is difficult to move to another OpenSRS RSP, they will find another
> >registrar.)
>
> Agreed.
>
> Again, as I think back as to why this approach was taken, it probably had a
> lot to do with not having automated RSP to RSP transfers. So, it was
> certainly a compromise based on missing functionality. Not a good thing.
>
> While I have no problem adding in the restriction, I think it might be best
> to wait until RSP to RSP transfers are automated, which is near the top of
> list of things we are to work on next. Fair?
>
> Personally, I do not see the *real* threat in keeping this open,
> realistically no one would sanely attack this market. The advantages the
> "sponsoring" RSP has blow this right off the concern meter of real issues
> for me personally (although I do realize many of you are concerned, and I
> respect that). In my mind, I do appreciate (if I think as an RSP) that
> there seems to be little value in this open-ness, and there is a perceived
> threat, but I can not (as an individual RSP) bring myself to be worried
> about it - if my customers are that easy to poach, or want to leave that
> badly, I deserve to lose them. The open-ness of this policy is
> "pro-registrant", and IMHO we should all keep those registrants in mind,
> since it is to them who we are delivering value.
>
> However, if we have made a wrong judgement call on this issue, lets fix it!
> I have been wrong before... :)
>
> >"Renew Anywhere" is going to cause a lot of problems with recordkeeping.
> >For instance, if my customer adds two years with another RSP, how will I
> >ever find out about it?
>
> Again, I do not see this being a problem in that many registrants would
> renew with other RSPs. The odds of them renewing with another registrar are
> far greater. Why would they renew elsewhere? Again, my personal views may
> be different from yours, and as such we may need to adjust our policy to be
> reflective of what the majority of out RSPs want and need (and there is no
> problem with this) - but I always personally cringe when policies are put
> in place that try and make the customers desires difficult for them to
> fulfill; sound like NS^H^H anyone you know?
>
> Trying to *own* customers through restrictive policies is bad
> (short-sighted) business. IMHO, the only way to *own* a customer is to
> *earn* their business continually. Earning their business means giving them
> value continually. Granted, not all customers appreciate this, but, I
> maintain the strongest long term customers (the most valuable customers) do.
>
> >The biggest part of the work is in the initial registration, dns setup,
> >hosting or forwarding configuration. A lot of business models count on a
> >stream of future renewals to make money.
>
> Absolutely, us included! However, anyone who thinks they can control
> customers through policies as opposed to continually earning their business
> not do well in the long term.
>
> It should be noted that in no way do I consider OpenSRS a perfect model. We
> have lots of work to do and much room for improvement wrt *earning* our
> business. I do assure you that we are aware of it, and will continue to
> work hard to earn your support.
>
> Regards,
>
> sA
> Scott Allan
> Director OpenSRS
> [EMAIL PROTECTED]
