I also wanted to add an apology to Neulevel/Neustar to whom we've been admittedly unfair in the past months. They've been more than helpful in assisting us in tracking down the problem.
Charles Daminato OpenSRS Product Manager Tucows Inc. - [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Adrian Daminato > Sent: August 13, 2002 9:58 AM > To: [EMAIL PROTECTED] > Subject: .biz/.us woes > > > The Tucows Operations team has been working hard with our upstream colo > provider, and with Neulevel/Neustar in order to isolate and solve > the problem > with our communications to the .biz and .us registries. > > Recently we made a breakthrough discovery that appears to have > pointed to the > root cause of the problem. In order to provide better service while our > suppliers resolve the root cause, we have implemented a temporary > solution. All > of our traffic to the above mentioned registries is now being > forced through one > possible traffic path. Please note that we are still working on > a permanent > solution. > > While this should improve our connectivity to the registries, > there is still the > chance that a major outtage along that traffic path may disable our > communications altogether. The Operations team will be closely > monitoring this > connection, and will escalate as necessary with our upstream providers. > > We at Tucows feel that this is an acceptable risk, considering > our current (and > previous) performance with communicating with these registries. > > We're hoping that the massive disconnects and timeout issues > previously seen > should disappear for the most part, with the caveat that a full > outtage (however > unlikely) may occur for a short period of time until we find a permanent > solution. > > Let us know how your own performance is affected by this change. > Your feedback > is appreciated (direct it towards your Sales Representative or Support) > > Thanks > > -- > Adrian Daminato > Senior System Administrator, Tucows Inc. > > Growth demands a temporary surrender of security. > - Gail Sheehy
