Hello, Based on your feedback, we have made several modifications to the HelpCenter Page.
We have clearly indicated that users can choose to provide their email address or not. Information regarding our privacy statement has also been added to this screen. We have limited the use of "pop-ups" to the actual HelpCenter Site. The user is now notified that a new window is used. The purpose of the new window is to provide optimized navigation of the largest variety of end user monitors. We decided to use a combination of Javascript and popups to determine the OS, Web browser and screen resolution of the user's computer and pop-up of a new window to provide optimized display of the information. After reviewing your comments, we have decided to continue this approach. However, we recognize that unsolicited popups are not desirable for some users. Therefore, if the new window does not open, the user is given the option use an "in window" version of the HelpCenter. Rest assured the HelpCenter will not serve advertising or other third party material to users. Thank-you for your feedback. Kimberley Lerch Director Customer Support
