Spider Oak Update: I resorted to googling their phone number and called. After being placed on hold for a few minutes I was told no technical support agent was available. The girl at the front desk asked if I would mind emailing support instead. I explained my situation to her and she wasn't able to help. I told her to transfer me to accounting so I could cancel my account. She complied with no further effort to resolve my situation.
Service is a big part of a product offering. Imagine if you had a system failure and had to wait for a week because there was a Spideroak problem that prevented you from downloading your data? So, I've heard a recommendation about using Crash Plan, right? Any other first hand accounts of good software for this purpose? Thanks, --Chris On Tue, Apr 12, 2011 at 11:51 AM, Gordon Marx <gcm...@gmail.com> wrote: > On Tue, Apr 12, 2011 at 11:47 AM, Richard Pieri <richard.pi...@gmail.com> > wrote: > > On Apr 12, 2011, at 11:08 AM, Gordon Marx wrote: > >> > >> Pardon my "ignorance", but what is a "master encryption key" going to > >> do? I upload an encrypted file to them, I keep the key to myself, > >> there's no way they can use anything to break it. > > <snip unrelated stuff> > > > None of which matters if you use some other encryption mechanism before > uploading files to the storage provider. > > Uh huh. So what you're saying is, doing it wrong will screw you over. > > In other news, if you give someone else a key to your house, they can get > in. > _______________________________________________ > Discuss mailing list > Discuss@blu.org > http://lists.blu.org/mailman/listinfo/discuss > _______________________________________________ Discuss mailing list Discuss@blu.org http://lists.blu.org/mailman/listinfo/discuss