On 2010-10-20 1:51 PM, Harold Fuchs wrote: > Charles Marcus wrote: >> I'm sorry, but I don't have any sympathy with someone who wants free >> help, but isn't willing to do the bare minimum of subscribing to an >> email list in order to get it.
> Errm. It's not just the subscribing. In addition that poor user who only > wants one question answered is going to get several hundred messages per > month. Here are the stats for this year: <snip> You didn't say which list - but again, my advice is to create micro lists - a separate one for Writer, Calc, etc - to minimize that problem... Also, I'll repeat the call for a Support Web Page that not only has easy methods to subscribe to the desired list, but > Why not let people post questions [to the users@ list or to the > forum, I don't care] via a button on the LibO toolbar, with responses > [or a message containing a link to a response] to that question > *only* by e-mail to the user's nominated address? I have a better idea... Build a web page that allows the user to submit questions. It has a place to enter their email address where they expect replies, simple checkboxes to target the question (My question is about working with: [ ]Text documents [ ]Spreadsheets ... [ ]The Document Foundation, etc.), and a text box for their question. Questions submitted this way are then *automatically* submitted to the appropriate list, and the Reply-To header for the email is set to both the list ND the OP. However it is to be done, I just cannot believe that in this day and age of automation that these email lists require massive amounts of manual intervention. There has got to be a better way. -- Best regards, Charles -- E-mail to discuss+h...@documentfoundation.org for instructions on how to unsubscribe List archives are available at http://www.documentfoundation.org/lists/discuss/ All messages you send to this list will be publicly archived and cannot be deleted
