I don't know how to post a problem. Chris in hong kong 在 2010-11-12，上午8:08， jonathon 写道：
> -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > On 11/11/2010 08:23 PM, Michel Gagnon wrote: > >> Yet, I do not understand the "issue" system used by OpenOffice and Mozilla > > I think I understand Issuezilla. > > - From my POV, the biggest failure is how OOo implemented it. > > It attempts to demand the naive OOo user state precisely where, when, > what, and which components of OOo are affected by the > bug/feature/whatever. It also attempts to extract all of the technical > data about the bug/feature/whatever, from a user that neither knows, nor > cares about what a stack overflow is. > > [Disclaimer: I quit submitting bug reports and RFIs to issuezilla for > both OOo and Firefox/Thunderbird years ago, because they were invariably > closed with a "won't fix" or "won't implement" tag. The usual reason > being that so few people are affected, that it would not be worth the > developer cost to fix/implement. I] > >> First, we need to get rid of the non-meaningful term "issue" and > distinguish between bugs and requests for improvements. > > What one person views as a bug, a developer can view as an RFE. > > [Case in point: The bug reports I filed on Thunderbird, about its > inability to retrieve email, were treated as RFEs, purely because they > were not bugs, going by the then current email rerieval specifications > for Thunderbird.] > >> On the other hand, LibreOffice does not export colours in CMYK pdfs, > > To a colour specialist, that is a bug, not an RFI. Granted, the end user > might not know that CYMK is not part of the LibO specification for PDF > export. But CYMK is part of the PDF specification, and that is what the > user is going to go by. > > On 11/11/2010 09:34 PM, Michael Meeks wrote: > > >> So - I suggest we create a wizard / web flow for bugzilla that > demands lots of information: system details, exact versions, warns > against filing bugs in truly old versions, and so on; so that we get a > lot of the information we need in the 1st pass. > > Getting as much information as possible, is a good idea. Overwhelming > the user with data requests, may well backfire. > > What is needed is something that enables a user who has lots of data to > include it, but not make a user that has little or no data, unwilling, > or unable to submit a report. > > jonathon > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.9 (GNU/Linux) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ > > iQEcBAEBAgAGBQJM3IWSAAoJEOpnmQXT8Ln/0OEH/1L4luofpE8w8/LtGcPNTfK1 > k5xhZMdwWCWA/TV2TIlh6UKYwD/+lMEcLTGFku1j1MTBfpAjGpFQt7G0DrYSBxqf > Isc2IfjC7BEFl42riPanR6Npbd23w/tG4E6onWo69HCZ1/L78afZrBJNDRJsRyL/ > XknncmfZVtwu1jeaEcK6Amk5T2YR5t5wZV01xpSIZR9VH01+iYwvJxUdDjrQ5aPD > MMEYOQWvbeKpe3D4CTvEG5j29J/2I9QhGOvVEU9MZwWn/G09+PenOujY+tibEyfB > wMqVZ10SeUO64OEupfFrfMavKsv72Mp/JUueAZcgij95zoyMxLzH11+td1ZMGqA= > =mx5d > -----END PGP SIGNATURE----- > > -- > Unsubscribe instructions: Email to discuss+h...@documentfoundation.org > Posting guidelines: http://netmeister.org/news/learn2quote.html > Archive: http://www.documentfoundation.org/lists/discuss/ > *** All posts to this list are publicly archived *** > -- Unsubscribe instructions: Email to discuss+h...@documentfoundation.org Posting guidelines: http://netmeister.org/news/learn2quote.html Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived ***
