Hi Michael, *, On Mon, Jan 10, 2011 at 10:36 AM, Michael Wheatland <mich...@wheatland.com.au> wrote: > > Your average end user > will likely never search through mailing list threads,
The average end user will not search web-forums either. My personal experience with forums is that they are useless for technical, more complex questions, as most of the times it is clueless people giving advice to other clueless people. Unless you're looking for something obvious, most of the time a thread just lingers around unanswered at all, or the one with the problem writes something like "Oh, solved my problem, can be closed" and never bothered to state how that person actually solved the problem. Or they are full of useless suggestions that are not even covering the topic. Again, my typical searches may be more "challenging" than those from the average user, but I just hate all the noise that is in forums. I only use one forum - for a well-seperated hobby. But those forums are dedicated and exceptional in its quality (mainly to the few users it has) - I used another one, but as the product is covered ran out of production, it is idling along. But I never use forums for software to to the lack of quality of the answers therein. > If we did provide a user forum, which I believe we should, using a > dedicated forum system will provide far more functionality and > usability, That's what I've been saying from the very start.. > What do others think? Is the forum support option important for trust > building and familiarity? What system would we use? The ones that already exist. I absolutely don't see a reason for creating yet another one. I think people agree on that one at least. (and to avoid confusion: No, I don't consider nabble as a forum. Why I personally don't like its's interface, I have no problem with integrating it to the site as it seems technically easy to do) ciao Christian -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://listarchives.documentfoundation.org/www/discuss/ *** All posts to this list are publicly archived for eternity ***
