On May 6, 2008, at 12:15 PM, Robert Hoekman Jr wrote:
When I started there, I was told, unofficially, that they never
wanted their
products to be too good, because then no one would call in to customer
support. And customer support is where all the up-sells happen. You
call
about a problem or to set something up and end up spending more
money on
other products related to what you need to do. This is how GD
operates. This
is why their site is so tragically bad and there is no apparent
desire to
improve it.
Shhh! Don't tell Andrei! You'll rock his world!
:)
Jared
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