On Jun 9, 2008, at 6:37 PM, Robert Hoekman Jr wrote:
"When creating great experiences, it's not so much about doing what
users
expect. Instead, it's about creating a design that clearly meets
their needs
at the instant they need it."
The article makes a clear case for this statement in the context of
what was
researched to write it, but the statement itself could be misleading.
[...]
In other words, when creating great experiences, it may not
necessarily be
about doing what users expect in the first place, but it is often most
certainly about living up to the expectations you explicitly attempt
to set
through the design. If you label a button "Save Now", it better do
exactly
that.
I'm confused.
What are you proposing a "Save Now" button do that would (a) not do
what would be what users expect *and* (b) meet their needs at the
moment they need it?
It's not so much that the "Save Now" button do what users expect. It's
that it do what users need, which, if I'm not mistaken, is to save the
stuff now.
What's the issue?
Jared
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