On Jul 1, 2008, at 10:34 AM, Guillermo Ermel wrote:

Now, how do YOU approach analyzing those notes? Reading and re- writing by heart? Putting all notes on a wall and eye-balling? Tagging the text with some piece of software?

We use a custom framework we've developed that was inspired by ELITO (used at IIT). Each observation is tagged and can have artifacts and concepts (design solution) attached to them. We run analysis through this framework, currently in a spreadsheet, looking for patterns. Additionally, each observation gets a significance rating of 1-5, along with a judgement (why the business cares about it) of 1-5, and a technical feasibility score of 1-5 for the design solution (concept). These scores go into a weighted formula that produces a priority rating at the end.

This gives us our observations, design solutions, and prioritization for the business on which items to address first.

We've built an internal prototype of the framework as a Rails app, which should make the analysis much faster.


Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
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