OK,

not to sound like a broken record, but to me, Apple "gets it". (now fire your flaming arrows to /dev/null ;-} ).

Ask them  (or better yet, have them try this).

"Ever purchased a brand new Apple Mac Book (or Macbook pro?, etc). What was your experience like, from opening the packaging, looking over the very simple setup getting started page, to powering it up and logging in for the first time?" Just try it!

(seriously, if you want to really sell this idea, consider having them go through these steps).

From the innovative packaging, to the instructions, to the setup menu which actually takes a picture of you for your login prompt, to stepping through the initial setup steps - its very easy and enjoyable. Is it perfect? By no means, but it beats the pants off many other user experiences. Imitation is one of the strongest forms of flattery.

Same for an iPod or iPhone. Clever and cool packaging. Apple doesn't stop at just making a great experience with one application, they do the whole ecosystem. Again its /*not */perfect, but its good. The system is simple, understandable and for many - quite enjoyable.

(ok, off my Apple soap box and down to the real world)

'mark


-----Original Message-----
From: alan james salmoni <[EMAIL PROTECTED]>

Just out of curiosity Sam and Jamie (and anyone else), if you were
given just 5 seconds to pitch UX to someone in a company, what would
you say?

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