Hey IxDAers, I've been tasked with listing potential problems that a client might have and their solutions. Basically, I'm to find the ROI of usability as it applies to our clients complaints. We specialize mainly on intranet web applications and we're looking to expand our services a bit -- usability assessments, interaction redesigns, etc.
As I'm working on gathering ROI research, I'm turning up some decent research, but most of it is dated from the late 80s to the early 00s. The most recent document I've found is from 2007, which is fine, but it's the only recent article I've found. But even that document is referring to studies done in the mid- and early-90s. Does anyone know of any ~recent~ (within past 3-4 years) research done on the ROI of usability in company intranets/internal web applications? Thanks in advance! Kevin. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
