Yes: Roxana Meites!She does it with Avaya, for example :-) -- Juan Lanus On Thu, Apr 30, 2009 at 12:50, j. eric townsend <j...@flatline.net> wrote:
> I'm doing a really quick, one-off project for a class involving interactive > voice response (IVR) systems. What I'm looking for is detailes on one or > two really bad IVR systems, or maybe a study pointing out the N most > egregious flaws of IVR systems. > > So far g5/Y! isn't getting me anything meaty, just obvious > customer-relations things like, "don't apologize for doing something you > shouldn't do. I'm wondering if maybe there's some IVR-speak that I should > be using in my searches, or if this tech goes by some other name that I > should be searching for. > > If you (collective) have any advice/pointers, I'd appreciate them. (And if > you reply off-list I will consolidate responses into a single post or two.) > > thx, > --jet > > > -- > J. Eric "jet" Townsend, CMU Master of Tangible Interaction Design '09 > > design: www.allartburns.org; hacking: www.flatline.net; HF: KG6ZVQ > PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8 > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... disc...@ixda.org > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
