On Jun 18, 2009, at 10:55 AM, Jason Robb wrote:
"Can robust personas be built by a single designer, with limited
time and resources?"
I know this isn't limited to personas, but here's what I wrote on your
blog:
Hi Jason,
You ask some excellent questions here. I do think it’s possible for an
individual to complete all the steps for building personas. It will
take time, energy, and resources. But, when you’re done, will the
results benefit the design? That’s the big question.
I’m wondering if you’re really a team of none (or one). If others are
making decisions that will change the resulting design, then you have
a team of multiple folks.
Personas and other UX tools are about informing the team — helping
them make better decisions. And the process of building personas is
actually the part the informs, not the end deliverable. (See my post
on how personas documents are not personas: http://is.gd/18mIP)
Certainly, as the UX person on the team, you can help with the
adminstrative bits that go into persona development: planning and
scheduling the research, coordinating the intermediate deliverables,
facilitating the discussions, and keeping the personas alive in design
discussions (”So, how would Rachel approach this function? If she’s
trying to get her appointment scheduled quickly, how does this allow
her to do that?”).
Remember, you can judge the success of a personas project by how much
it constantly influences the outcome of the design. If you hear the
team saying, “I would’ve designed it this way, but after seeing the
participants in our research, I’m now leaning to this alternative
approach,” then you know you’re on the right track.
Hope this helps,
Jared
Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com Blog: http://uie.com/brainsparks Twitter: @jmspool
UIE Roadshow: Seattle, Denver, DC in June: http://is.gd/gxwe
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