Thanks to all of you who responded. It was good to hear that my
notions of this topic were definitely not off-base. And, it was good
to get your comments about how to negotiate this difficult territory.

The common element to all your comments is to turn the language of
what I'm saying around to make it sound like it's purely to benefit
the company (which, really it ultimately is). So, thanks :)

What I've come to realize while reading your responses and mulling
it over a bit more is that our VP, as well as many in our
organization, honestly - in their hearts - feel that what the company
is doing on the website is exactly what our visitors want/expect.
Whether that is the case or not, I cannot say, as we do not have any
research beyond our reliance on things like Web Trends to tell us
what is working and what's not.

I've learned that we are sort of haphazardly setup (I am the sole UX
person (and I'm not a natural evangelist, so that's tough). Good
news, though, is that though our VP is fairly new to the web (he
comes from a traditional marketing bg), he is seeking the best and
brightest in our field to consult with. So, that will help
tremendously.

Best to all!


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44399


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