Sometimes you cannot visit your customers from any reason (which would no doubt be the preferred option).
If you cannot conduct focus groups and observe your customers using the app, then: * Talk to the support representative and ask them which issues get the most volume * Listen to the marketing people and their complaints on why the tool isn't perfect * Use Web analitics software to learn about your visitors behavioral patterns * Publish online survey and ask your customers for a few minutes to help you improve the service * Use any possible (and impossible) way to gather as much information as you can Julia http://www.israeltour-online.com http://www.diigo.com/profile/danikreg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=44420 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
