Scott, I am glad you came back with a second attempt. We are in the process of moving from traditional waterfall SDLC to Agile/Scrum. The UI and Web designers are housed in our Creative Services Dept separate from MIS. The Biz Analysts are under the umbrella of MIS. Historically the BRD has ruled but SCRUM is forcing a faster way of moving and doing. We are being told that the BRD (complete with full mock ups of look and feel along with CSS style sheets and HTML) is going away and things will be more adhoc. We have yet to officially define how that will impact on our dept relative to User Testing, UX design, etc. We are about to install JIRA for issue tracking, project management, and we will have Gliffy (flowcharting and diagramming) and Balsamiq for wireframes both of which are plug ins into JIRA. I think we will see more wireframing, possibly less full mock ups but it is too soon to tell. I haven't really answered your question...sorry. However you at least now know that other shops struggle with the "to BRD or not to BRD" and there doesn't seem to be a strick answer. I recently attended a workshop by Dan Brown and Concept Modeling. I can definitely see this as a way to speak to the architecture of a site, to some extent a high level fleshing out of the content, the users, the owners, etc. I know my dept. could use the approach but I dont know if the stakeholders and/or MIS would ever embrace it. It is just jazzy enough (from the tried and true tradition of software and web site dev) that maybe the timing is NOW to introduce that as another way of looking at how to build a good experience for the user. I will be interested to see if anyone else posts to our posts :-).
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