Recently I was on an e-commerce strategy project. I received a usability test report that the previous agency had produced after testing their own design work. I went back to the source tapes and there seemed to be a dramatic difference between the level of problems users were having in the sessions, and the resulting report.
I know it's convenient for e-commerce site owners to get an integrated package, esp. when large MSA's are in place. And trying to keep ahead of Agile cycles puts strain on the schedule and number of partners. But I'm just wondering if readers of this list feel like there is an inherent conflict of interest, or if testing is viewed as a normal component of a design partner relationship. Paul Bryan Usography (http://www.usography.com) Blog: Virtual Floorspace (http://www.virtualfloorspace.com) Linked In: http://www.linkedin.com/in/uxexperts ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
