HI Justin, One option for contextual inquiry in this situation could be issuing an incident diary for your users, where they note down any problems they have with the product.
Here is a brief description of incident diaries if you're not familiar with them. http://bit.ly/7QhpD1 This diagram may give you some additional options. http://bit.ly/4Ga3G9 Hope this helps Graham . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=48383 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
