On the subject of remote support/remote control for family/friends when you
don't have the same apps (or OS)...
I jury-rigged something similar for helping my mom with her Windows box using
a VNC server and a batch file configured to start it with options to connect
back to a VNC client in listener mode on my end (Linux). That way, it's only
running when she needs the support and is never listening for connections on
her end, I only start my listener when needed, it's preconfigured (in the
batch file) to connect to my end and no passwords or anything need to be
managed. She just needs to run the batch file (conveniently linked in her
Start menu), and she can break the connection by closing the accompanying CMD
window.
It's bordering on a kludge, perhaps, but works well enough (with a low-end
broadband link on her end), is very simple for her to use, and requires
neither payware nor a third-party service.
(Sorry, no advice for Betsy's immediate need for a PC tech in Philly...)
=Dave
On 08/17/2013 01:53 PM, Ski Kacoroski wrote:
Then put something like join.me on it
so you can see and even control her screen (I did this with my mom and it
worked great).
Good luck,
cheers,
ski
On 08/17/2013 10:42 AM, Betsy Schwartz wrote:
I've sometimes managed to pull her out of a
jam by opening exactly the same program she's using and reading the menus
step by step. When I can't do that, like for Word Perfect which I don't
own, or when my Windows 7 Pro doesn't match her Windows 7 Home, our phone
support sessions end up completely dead in the water. I don't have a Mac
(or want one)
--
Hello World. David Bronder - Systems Architect
Segmentation Fault ITS-EI, Univ. of Iowa
Core dumped, disk trashed, quota filled, soda warm. [email protected]
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