On Mar 2, 2014, at 5:43 PM, Derek Balling <[email protected]> wrote:
> I have an Ogio backpack that looks "vaguely" like some of their existing 
> models that I can find on their web site, but it was a promo item from one of 
> our colocation vendors, so I'm not sure specifically what model it actually 
> is. 

Replying to my own e-mail.

Ogio customer service is also SUPER awesome. I happened to have had an older 
messenger bag with a badly designed strap. While I was visiting SLC, UT a 
couple years ago I realized I kept driving by their HQ.  One day I stopped by 
and asked to speak to someone about it. I ended up meeting with one of their 
design staff, who was like "what model? Oh, that one, yeah, we know, here..." 
and hands me a replacement strap from the next-gen satchel, with a much better 
design.

D


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