We complain enough here about immature systems, it's time for a kudo. Yesterday I received a simultaneous fraud alert from Amex via text on my cell, a phone call to my landline, and email. Some thief did a test charge of $1, and then followed it up with a $377 charge to an online store located in LA. I don't know how the fraud algorithm figured out it wasn't us since we do live in an LA suburb and the charge is not that out of line. OTOH, it's not somewhere we bought before, not something we normally buy online, and its probably a larger dollar amount than a person would normally buy from that store. The Amex agent's words: "We didn't think it was you, so don't worry, we declined it". I'm sure they have a countervailing pressure to not annoy their customers with false positives. They asked if we had the card in our possession. We do - it means someone has the 4 digit card security code, so time for another card. One day the industry will widely adopt a "better" 2nd factor, but that's a subject for another day.
So again, two kudos:1. Simultaneous real time attempt to contact a customer on all available channels2. Accurate algorithm
_______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
