Ski I've dabbled with 3rd party support, and I think it depends on your comfort with doing a LOT of research and interviews to find the right mix.
You've already mentioned some of the most important questions. Another question - what is the channel for reporting break/fix/upgrade issues? Email? Phone call? Web portal? I'm currently saddled with one that forces me to use the phonetic alphabet to provide ALL my information EVERYTIME I call them. No web-portal. No emails accepted. No firmware upgrades available. You might ask them to demonstrate their service desk script to you. Another question - where do they source components for obsolete equipment? I had another that basically scours ebay. I can do that, no need to pay anyone else a premium Mike On Thu, Nov 5, 2015 at 11:38 AM, Ski Kacoroski <[email protected]> wrote: > Hi, > > My two VNX devices are coming up on their renewals so I am looking at all > my options. I have maintenance estimates and new hardware estimates from > EMC along with estimates to replace them with a system from a different > vendor. Now I need to delve into 3rd party support options for the VNX's. > Questions are: > > * Have you ever used 3rd party support and if so who and how was it? > > * Does the support cover hardware and software (e.g. software upgrades)? > > * What kinds of questions should I be asking of the providers? > > cheers, > > ski > > -- > "When we try to pick out anything by itself, we find it > connected to the entire universe" John Muir > > Chris "Ski" Kacoroski, [email protected], 206-501-9803 > or ski98033 on most IM services > _______________________________________________ > Discuss mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > This list provided by the League of Professional System Administrators > http://lopsa.org/ >
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