Someone needs to have a discussion with the people running your website/online order process for the UK as it's beyond a joke at this stage.
When placing my first order for the Radio a couple of weeks ago, I had various problems with the website and eventually managed to place the order. The first order just disappeared and could not be traced, so I ordered again. I then received 2 Radios. Wanting the battery for my Radio and watching the site for it to appear, I noticed it went up for pre-order last week. Any attempt to pre-order just throws an error. I then wasted 15 minutes on the phone with ecommerce support trying to 1) convince them that it takes a battery at all, 2) explain to them that the battery doesn't come with it, 3) try to place the order online. Having failed at #3, they opened a ticket for the ordering issue and I've, as yet, heard nothing. Also wanting a Squeezebox Touch, I noticed a few days ago that this became available for order and promptly placed an order for 2. To my surprise, the order went through with no issues, but has been sitting at 'in process' status since. Phoning them again this morning, I'm told there is a problem with the payment. The order process made no mention of a problem taking payment, and no one from Logitech has contacted me regarding the issue. I phone my bank, and they confirm the payment is fine - no issues. I again phone Logitech, and I'm told it will be another 24-48 hours before anything will happen with the order (which means middle of next week, so effectively over a week for someone to even deal with the order). To summarise: - The website is as flaky as it gets - Customer service for the website is worse - The staff are untrained and know nothing about the products they're selling - The telephone staff are impossible to understand and/or can't understand English Apologies for the rant here - and it's not aimed at the Squeezebox guys at all - but something needs to be done about the ecommerce side of things. -- twynne 2 x Booms, 2 x SB3, 1 x Duet, 1 x SB Radio ------------------------------------------------------------------------ twynne's Profile: http://forums.slimdevices.com/member.php?userid=1326 View this thread: http://forums.slimdevices.com/showthread.php?t=70227 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
