MrSinatra;633055 Wrote:
>
> logitech really needs to examine their approach. one wonders how long
> any of this stuff has once the slim guys thin all the way out.
>
> the below is quoted verbatim, unedited, out of today's email. start at
> the bottom, work your way up:
>
> real nice, huh? he also seemingly has no exp on the bug tracker, which
> is odd, for a QnA engineer.
>
Honestly I'm not sure I understand the problem, he is working with
Logitech internal QA and isn't working with customer support, if he
doesn't want to communicate with the customers that's no big issue as
long as other people within Logitech does communicate with us. As a QA
engineer I'm sure his responsibility is to report bugs to make sure all
bugs are found before the release and as far as I can see that's exactly
what he is trying to do and let the developers investigate the cause of
the problem.
Sure, he could probably have phrased himself a bit better when talking
to a customer but honestly I've sometimes seen a lot worse than that on
these forums when someone have had a bad day.
Logitech might have a QA process which isn't based on getting
notifications from the bug tracking system as soon as something happens
with a bug, that's not strange that's how many professional companies
works to get a bit more structure to the QA work and make sure the
right bugs are prioritized instead of having developers that tries to
do ten things at the same time.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
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