I'd say there's a strong chance those scratches were in the protective film covering the display, which would ordinarily be removed by the consumer. As shipped, there's an obvious adhesive tab intended to lift the film, which on my unit merely separated itself, leaving the film intact. Only *very* close inspection revealed the edge, which I then lifted with a fingernail. Although the film is very thin and very transparent, I wouldn't expect it to be as durable as the aftermarket screen protectors sold for PDAs and similar devices. Scratches on it wouldn't surprise me at all. Better check again and figure out what you really saw before jumping to conclusions. If you're still worried about durability, there's always the (disposable) aftermarket protector sheet.
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