On 11-Mar-08, at 12:59 AM, haunyack wrote: > > Do you think 8+ days & three email attempts is insufficient effort on > my part?
no, I think it is entirely expected that a response should be had in that time. It is also not hard to believe that several things can get in the way of that when it's just email. It's all a matter of priority. If this matters to you, which it clearly does, phone is much more direct. Case in point: before Christmas, I had an issue with an order from BestBuy here in canada. They had shipped, but Canada Post showed no activity two weeks after the ship date. Two more weeks of emailing and nothing. Then after my three attempts at making email contact...I had nothing. Three days later, I got two automated acknowledgements of my first two emails and a response to the third stating that a trace had been put on the package and I'd have further info in 10 days. No idea why it took so long, or why it all came at once, but I was on vacation so didn't care to do much more than email. Had I returned home with still no response, a trip to the local store was the plan. Clearly your desired result is to get a nice new remote for your customer. It is in your customer's best interests that you be patient and let this thread work through to the right people, or take every measure available to you to make direct contact in order to achieve your desired result. Walking away in anger may seem right, right now, but it doesn't server your customer. I'm sure it's all going to work out ok. -k _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
