Mnyb;284256 Wrote: > There is an incredible simple interime fix for this, reopen the online > store for non US people for spares/repair only until logitechs > international retails is up to it. It will take i bit longer to mail > things to and from the US but thats better than nothing.
That would be a temporary patch on the wounds,should things need replacement. However, in a lot of countries, it is mandatory to have a "consumer drop in" service centre (typically the store you bought the goods). It seems to me a bit strange that logitech with a global reach, is not able to support (technical, with testing and repairs) the Squeezebox/Transporter units. Surely the hardware is not so complicated that a spot and replace of the faulty prt can only be done in a single location in the world... For what it's worth, I have been waiting on a power supply that has been promised to me since January... I am now at the stage that my follow up mails are left unanswered... Now I understand that the folk have to follow corporate procedures, and please don't take this as an attack on any individual (so far, my experiences with both Logitech and Slim Devices have been great - companies consists of people, not global brands), but it does indicate to me that there is a lot to do. IMHO, after 1.5 years with Logitech, this would be a high priority (try getting decent sales distribution channels set up in countries, if this is the answer to the support question... :) As from original topic, software support... There is always opportunity in improving support. One thing that Logitech has with this platform, is a whole army of individuals who gladly donate some of their time helping with the troubleshooting of the issue. I would assume that any forum posts get escalated to support somehow (link in support log site to the forum post?). In that case, things could be escalated sooner, if certain steps have already been taken... And a last point on Software Support - It is pretty uncommon to support so many platforms. Windows should be relatively straight forward, as there are only so many flavours around (of which less are currently in the support lifecycle from Microsoft, which is a good standard for Logitech to monitor support for that platform - and no, I do not agree that all Windows support techs have to say is a fresh install. Windows did go through a massive maturity cycle). However, how many Linux distro's are there? Do they all pack the same dependencies? Do they all use the same packaging mechanism? Especially if you are forced to "make" (forgive me, it has been 6 years ago I last did anything with Linux) the files, then how would you know of dependencies? IMHO simply too many variables to deal with in support... In such case, I would be happy if a vendor like Logitech is committed to providing this support at all. -- matthijskoopmans LinkedIn: http://www.linkedin.com/in/mattkoop LastFM: http://www.last.fm/user/matthijskoopmans/ ------------------------------------------------------------------------ matthijskoopmans's Profile: http://forums.slimdevices.com/member.php?userid=2622 View this thread: http://forums.slimdevices.com/showthread.php?t=45372 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
