Y'know, this rant, with absolutely no information about the equipment, or even OS, being used brings me back to my days of working in a motorcycle shop. On Saturdays, I was often at the parts counter, and there'd always be a couple of customers who'd want parts without mentioning exactly -what- kind of bike these parts might go into. I tried just asking "what bike is this for?" And eventually got the response (from one customer) "Well, -my- bike of course!" And he clearly thought I was an idiot. So then I tried humor - "How long is a piece of string?". Usually, customers would look puzzled, then understand and give me the info - until one guy (a Velocette guy - can't trust them, I guess) responded with "That depends on which end you measure from, doesn't it?" So I finally ended up with the very boring "Year, make, and model, please?"
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