give a man a fish, and he'll eat for a day, teach him to fish....
On Nov 8, 2007, at 9:38 PM, VaShaun Jones wrote:
Sorry, but since you have singled yourself out to specifically answer,
what exactly are you answering? It is common curtasy to answer e-
mails. What if they stop answering phone calls too? If you have a
product you should support it. As far as how long it takes, who cares
how long it takes? You have always carried your responses in a do it
yourself/read the help/ don't you already know/ duhh, stupid short
answer kinda way. I have seen on numerous occasions a new switcher or
potential switcher ask a question and we will break our necks to tell
them how great the Mac is, but when someone ask a simple question that
you know the answer to, you tell them it is obvious. You can't call
Apple and get tech help with VO nor can you e-mail them. They have the
same views as most of the people on this list and that is that it is
in a manual, in help or on the net so go find it. If someone talks bad
about Apple you all get mad and tell them to creteec there message to
put the Mac and VO in the best light possible instead of letting them
have there own view. I research for a living and on my free time I use
my Mac and often times turn to you guys for a quick answer. I turn to
you because you have already done the research. I turn to you because
I need your help and you talk down to people who ask a question. My
question to both David and Sheryl in particular, is why?
On Nov 8, 2007, at 9:06 PM, David Poehlman wrote:
I'm answering this one. How much time is it taking, how much time
does it take to research a problem, write up the solution,.
I don't respond to emails when the solution to the issue is evident.
On Nov 8, 2007, at 8:02 PM, VaShaun Jones wrote:
There is no excuse for not answering e-mails no matter the company
or status, bug fixes or not. If you submit a e-mail that is valid,
understandable and related to a issue, problem or praise. The proper
thing at a minimum is to respond. Trust me that accessibility e-mail
address is not the forum that the developers are reading. Not
responding to e-mails is ridiculous
On Nov 8, 2007, at 5:37 PM, David Poehlman wrote:
If you were sitting in there seat and had a choice of responding to
messages all day or fixing bugs, what would you do?
On Nov 8, 2007, at 5:16 PM, Dan Keys wrote:
Hello Rich and list,
I'd like to make an observation regarding my experiences with
Apple's Accessibility Group.
Never in the numerous times that I've written to
[EMAIL PROTECTED]
have I ever got a responce. It would be better for someone to
respond to email, than to never respond. I know that a few people
have received replies from Apple's Accessibility group, but I sure
never have. It kind of gives the appearance that they don't want
anything to do with the customers who use Apple's products, in
particular, VoiceOver or any other accessibility applications.
On Nov 8, 2007, at 1:53 PM, Rich Caloggero wrote:
I want to file a bug / suggestion with Apple, specifically related
to
Safari, VoiceOver, and Webkit. Should I simply send eMail to
[EMAIL PROTECTED], or should I goto the webkit.org site and
use their
bug tracking system?
I guess what I'm really asking is: which software is controling
the behavior
I see with respect to VoiceOver and the web (Safari, Webkit, or
VoiceOver)?
I assume that there is no simple answer to this question, and that
to some
extent all three are involved.
A related question: if I send mail to [EMAIL PROTECTED], are
there
guidelines or a certain form the message must follow, aside from
the usual:
include specific version numbers of all components, provide test
cases, be
clear about what the problem is, and provide clear steps to
reproduce?
Thanx much in advance.
-- Rich
