With all due respect, Shaun, one of the things I do for our Alaska Mac
Store is to answer questions and occasionally give one-hour workshops
on how to use VoiceOver for teachers and/or parents who are Mac users
and home school their chhildren. And if there is a question I want to
get accurate information for, I simply e-mail or call Apple Tech
Support. Perhaps you have had bad experiences with Apple; for that,
I'm sorry it hasn't been the experience you might have expected. But
there are many of us who have had some very positive feedback from the
company. In fact, I had a defective disk and I reported it to Apple.
They not only sent me a replacement CD; they sent me a letter f
apology, to which I wrote back and expressed my appreciationfor their
followup support. Richie Gardenhire, Anchorage, Alaska.
Read Message
From:
John Panarese
To:
General
blind
Subject:
Re: Filing Accessibility-related Bugs with Apple
Actually, I do have to jump in here, as you are generalizing a bit too
much. Without a doubt, Apple needs to get their people up to speed in a
lot of areas in regard to VoiceOver, but I have heard of several people
who have, indeed, gotten tech support from Apple tech support and Apple
Care for VO questions. In addition, I personally know of Apple Stores
that are actively seeking training for their staff on VoiceOver. My
local store, in fact, has two people who can use VO and answer
questions. Not the norm, I know, but please do not make blanket
statements that lack complete accuracy.
Take Care
John Panarese
On Nov 9, 2007, at 8:47 AM, VaShaun Jones wrote:
Sorry, but who can you call for VO help? Surely not Apple. I think >
most of you guys are stuck in your ways and will not admit that you >
can't go to Apple to help with VO concerns. Most of the people who >
use Mac on this list have unsubscribed because of the same attitude. >
On Nov 9, 2007, at 8:15 AM, David Poehlman wrote:
give a man a fish, and he'll eat for a day, teach him to fish.... >>
On Nov 8, 2007, at 9:38 PM, VaShaun Jones wrote:
Sorry, but since you have singled yourself out to specifically >>
answer, what exactly are you answering? It is common curtasy to >>
answer e-mails. What if they stop answering phone calls too? If you >>
have a product you should support it. As far as how long it takes, >>
who cares how long it takes? You have always carried your responses >>
in a do it yourself/read the help/ don't you already know/ duhh, >>
stupid short answer kinda way. I have seen on numerous occasions a >>
new switcher or potential switcher ask a question and we will break >>
our necks to tell them how great the Mac is, but when someone ask a >>
simple question that you know the answer to, you tell them it is >>
obvious. You can't call Apple and get tech help with VO nor can you >>
e-mail them. They have the same views as most of the people on this >>
list and that is that it is in a manual, in help or on the net so >> go
find it. If someone talks bad about Apple you all get mad and >> tell
them to creteec there message to put the Mac and VO in the >> best
light possible instead of letting them have there own view. I >>
research for a living and on my free time I use my Mac and often >>
times turn to you guys for a quick answer. I turn to you because >> you
have already done the research. I turn to you because I need >> your
help and you talk down to people who ask a question. My >> question to
both David and Sheryl in particular, is why?
On Nov 8, 2007, at 9:06 PM, David Poehlman wrote:
I'm answering this one. How much time is it taking, how much time >>>
does it take to research a problem, write up the solution,. >>>
I don't respond to emails when the solution to the issue is evident. >>>
On Nov 8, 2007, at 8:02 PM, VaShaun Jones wrote:
There is no excuse for not answering e-mails no matter the company >>>
or status, bug fixes or not. If you submit a e-mail that is valid, >>>
understandable and related to a issue, problem or praise. The >>>
proper thing at a minimum is to respond. Trust me that >>>
accessibility e-mail address is not the forum that the developers >>>
are reading. Not responding to e-mails is ridiculous
On Nov 8, 2007, at 5:37 PM, David Poehlman wrote:
If you were sitting in there seat and had a choice of responding >>>>
to messages all day or fixing bugs, what would you do?
On Nov 8, 2007, at 5:16 PM, Dan Keys wrote:
Hello Rich and list,
I'd like to make an observation regarding my experiences with >>>>
Apple's Accessibility Group.
Never in the numerous times that I've written to
[EMAIL PROTECTED]
have I ever got a responce. It would be better for someone to >>>>
respond to email, than to never respond. I know that a few people >>>>
have received replies from Apple's Accessibility group, but I >>>> sure
never have. It kind of gives the appearance that they don't >>>> want
anything to do with the customers who use Apple's products, >>>> in
particular, VoiceOver or any other accessibility applications. >>>>
On Nov 8, 2007, at 1:53 PM, Rich Caloggero wrote:
I want to file a bug / suggestion with Apple, specifically >>>>> related to
Safari, VoiceOver, and Webkit. Should I simply send eMail to >>>>>
[EMAIL PROTECTED], or should I goto the webkit.org site >>>>> and
use their
bug tracking system?
I guess what I'm really asking is: which software is controling >>>>>
the behavior
I see with respect to VoiceOver and the web (Safari, Webkit, or >>>>>
VoiceOver)?
I assume that there is no simple answer to this question, and >>>>>
that to some
extent all three are involved.
A related question: if I send mail to [EMAIL PROTECTED], >>>>> are there
guidelines or a certain form the message must follow, aside from >>>>>
the usual:
include specific version numbers of all components, provide test >>>>>
cases, be
clear about what the problem is, and provide clear steps to >>>>> reproduce?
Thanx much in advance.
-- Rich
Date:
today at 8:51 AM
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