On Nov 9, 2007, at 1:35 PM, Josh de Lioncourt wrote:
I think Apple needs to market more at the access tech conventions and
with the blindness organizations. It would be nice if more run-of-the-
mill Apple employees knew more about VO, but it is not realistic or
even very practical for Apple to focus their efforts on that aspect,
IMO.
They would have an easier time marketing at blindness conventions and
other venuesif the community were not so hostile. Both major groups
for the blind have been inmy view extremely hostile to Apple, not
giving them adequate space to show their wares, dogging them and
putting out resolutions that seem extremely hostile.
I can't say all Apple employees need to know VoiceOver, but I honestly
think that one in a store ought to be enough. Even if they don't know
it inside and out, they should be familiar enough with it to guide a
new person through how to do the basics.
Jane
On 9 Nov 2007, at 09:51, John Panarese wrote:
Actually, I do have to jump in here, as you are generalizing a
bit too much. Without a doubt, Apple needs to get their people up
to speed in a lot of areas in regard to VoiceOver, but I have heard
of several people who have, indeed, gotten tech support from Apple
tech support and Apple Care for VO questions. In addition, I
personally know of Apple Stores that are actively seeking training
for their staff on VoiceOver. My local store, in fact, has two
people who can use VO and answer questions. Not the norm, I know,
but please do not make blanket statements that lack complete
accuracy.
Take Care
John Panarese
