Tell them thanks, we are going to and recommending their competition to mac users.
----- Original Message ----- From: "Lewis Brock" <[EMAIL PROTECTED]> To: "General discussions on all topics relating to the use of Mac OS X by theblind" <[email protected]> Sent: Sunday, March 30, 2008 1:38 PM Subject: Re: response from Roxio Technical Support Toast 9 does not supportthe VoiceOver screen reader app. I had the very same problem with them and they dont seem to give a thingybob. whats new there? nothing. well I think a strong email shound be constructed concerning this product. after all we should have access to it with voiceover so come one where's the problem? roxio....... come here boy. come on......... there's a good cd burner lol lew On 30 Mar 2008, at 18:35, James Austin wrote: > Well if there ever was a daft response Roxio have it. > > Let us know if you need further assistance... well... um... Voice > Over doesn't work with your application so I'd like some assistance > lol. > > Sounds like they are not very much interested. > > Best > > James > E- Mail - [EMAIL PROTECTED] > MSN - [EMAIL PROTECTED] > Skype - saulky1984 > On 30 Mar 2008, at 18:20, Chuck Reichel wrote: >> Hi Listers, >> Here is response about toast 9 from there tech staff. >> I currently use 8.03 only because I've been using Toast since the >> last century. >> LOL I don't think they even looked at VoiceOver!! 8.03 is more >> stable than 6.5 so I thought I would try toast 9 thinking they have >> improved it but I don't think so! May be it is time to "hammer >> them" a bit! LOL >> PS Their Lightscrib label app not very cool either. >> Toast response below; >> >> >> A Roxio Agent has responded to your ticket! (# 540159) >> >> Thank you for contacting Roxio Technical Support >> >> >> Toast 9 does not support the VoiceOver screen reader app. >> >> >> Thanks for contacting Roxio Customer Care. Let us know if you need >> further assistance on this issue by clicking the Update button. >> >> Regards, >> >> Roxio Technical Support >> <http://www.roxio.com/enu/support>http://www.roxio.com/enu/support >> >> Have you tried our online self-service tools? For instant support, >> please try one of the tools below: >> >> Roxanne - >> <http://roxio.com/en/support/nh/index.jhtml>http://roxio.com/en/support/nh/index.jhtml >> Discussion Groups - >> <http://forums.support.roxio.com/>http://forums.support.roxio.com >> Knowledgebase - <http://search.roxio.com/>http://search.roxio.com >> >> We are always looking for ways to improve so please click on the >> link below to complete our online support survey. >> >> <http://www.surveymonkey.com/s.aspx? >> sm=gogk1iuGIIxICD_2fyt0p0pg_3d_3d>http://www.surveymonkey.com/s.aspx?sm=gogk1iuGIIxICD_2fyt0p0pg_3d_3d >> >> Thank you for your comments and we appreciate the feedback >> dpd >> >> >> >> What's Next? >> >> 1. Log into <https://selfserve.roxio.com/>https://selfserve.roxio.com >> 2. Click on View Your Help Ticket History. >> 3. Click on your ticket number to view the response and update. >> >> Regards, >> >> Roxio Customer Care >> >> ================= >> >> Give us feedback on your Roxio Customer Care experience! >> <http://www.surveymonkey.com/s.aspx?sm=gogk1iuGIIxICD_2fyt0p0pg_3d_3d >> >Click here to take survey. >> >> Other Support Resources: <http://forums.support.roxio.com/ >> >Discussion Groups, <http://search.roxio.com/>Knowledgebase, >> ><http://roxio.creativevirtual.com/roxio/bot.htm >> >RoxAnn >> >> **This e-mail is an automatic response and cannot be responded to.** >> >> Chuck Reichel >> 954-742-0019 >> <http://www.soundpicturerecording.com/high/index.htm>http://www.soundpicturerecording.com/high/index.htm > > Lewis Brock Totally Blind musician and composer of 21st century music PHONE: +44 07857 352828 E-MAIL: [EMAIL PROTECTED] MSN: [EMAIL PROTECTED] SKYPE: lewisjbrock
