mike scott wrote:
To cut to the chase, my initial thought is to replace the moderators
with some sort of FAQ engine: an /unsubscribed/ user's email would be
scanned automatically for keywords and matched against a selection of
common FAQs. The most likely answers to be returned, along with a
reference to the online documentation (including the list archives) and
maybe google; also a note on how to subscribe if that doesn't help. A
subscriber would get straight through on the basis they probably
understand how the list works.
What does the team think? Or am I alone in finding the present setup
somewhat unsatisfactory?
Is this question open to non-team members to offer some ideas?
And (super-duper apologies if this is a FAQ)which project team "owns"
the users list?
kazar
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