While I do know one person who is happy with Hosting.com (previously
HostMyCF ). I think he is only happy because he doesn't ever need their
pathetic customer support. I personally have one client on hosting.com
(VPS) and I find that the support is horrible.
Their mail servers have been hacked multiple times over the 6 months
leading to the servers being blacklisted and having my client's email
rejected as spam.
There customer service is horrible, and they went to an automated ticket
process that will only let you get support through said system. (i.e.
they dropped phone and email support, you need to use their poorly
implemented website.)
They promised to support CF and we were paying them to install all OS
service packs and CF hotfixes. My client was forced (by his clients) to
start running regular vulnerability scans. When that happen in October,
we subscribed to HackMyCF.com. When the first scans came out, we found
out that only one CF Hotfix was ever installed, and I spent an entire
weekend bringing the server up to date myself. So hosting.com never
delivered on what was promised...
For good support Try Fusionlink (with personal ties to ACFUG) or for
really cheap hosting try Viviotech.
--Frank
On 02/01/2013 11:44 AM, Tom McNeer wrote:
As far as "trend" goes, I completely agree with Dusty.
I have had two clients who had either a dedicated server or VPS at
Hosting.com (as they're now called). Both used a shared database
server to save money.
Over the last two years, the service and support has become horrendous.
Both of the above accounts qualified for "Entourage" support - which
used to mean that you'd get someone who would help with your problem,
regardless of what it was.
As the shared database server performance began to decline
precipitously (I saw drops of several thousand percent in response
time, which is ridiculous in my book, even on a shared service), I
attempted to find out what was up.
The "Entourage" support team now cannot even "see" the shared servers.
All they could do was switch me to their shared support, who (in
essence) told me, "It's a shared database server. That's what you get."
I've moved both clients, of course. In one case, we asked out of a
contract several months back because of the declining service. We were
told we could leave if we paid about 90% of the remaining contract cost.
--
Thanks,
Tom
Tom McNeer
MediumCool
http://www.mediumcool.com
1735 Johnson Road NE
Atlanta, GA 30306
404.589.0560
-------------------------------------------------------------
To unsubscribe from this list, manage your profile @
http://www.acfug.org?fa=login.edituserform
For more info, see http://www.acfug.org/mailinglists
Archive @ http://www.mail-archive.com/discussion%40acfug.org/
List hosted by http://www.fusionlink.com
-------------------------------------------------------------
