Couple of thoughts - sorry for being brief, and really not trying to bikeshed here:
* We need someone to shepherd this, thank you Patricia for volunteering! Generally my opinion is that the work of building the content should fall to those who have learned, not the explainers, who are the ones burdened with the heaviest emotional load dealing with the concern trolls. Naomi pointed this out in another thread. To that end I saw what looked like volunteers in Rich and/or Ross. ;) * A protected page on our wiki would be a good place to house this. Or, something under git where we can do pull requests and reviews on GitHub. The problem with the latter is the potential as a vector for drive-by vandalism and abuse. Either way, it should be a sub-set of pages or resources so their content doesn't overwhelm needs of our wiki/git repos for our actual business. * Having Ezmlm point to the wiki / git page would be a good idea. I'd worry about putting the full text into the autoresponse from diversity-help; it might feel like being brow-beaten for a newcomer. * Some excellent resources are below, including a final article on why "If you don't teach me, how can I learn?" is a tried-and-true derailing technique and not an honest request for assistance. I'd think that these kinds of articles would be good as a "Resources" section, which I think is generally better than a FAQ since it can be too narrow, and thus be "game theoried"/"rule lawyered" around by the determined derailer. * https://geekfeminism.wikia.org/wiki/Geek_Feminism_Wiki * https://communitymgt.fandom.com/wiki/Community_Management_Wiki * https://medium.com/the-nonprofit-revolution/8-ways-people-of-color-are-tokenized-in-nonprofits-32138d0860c1 * http://interpretereducation.org/wp-content/uploads/2014/04/Characteristics-of-the-Opressed_110314.pdf * https://www.salon.com/2015/04/14/black_people_are_not_here_to_teach_you_what_so_many_white_americans_just_cant_grasp_partner/ -Joan "will there ever be a last time to answer some questions" Touzet On 2019-05-13 10:35, Matt Sicker wrote: > I’m not sure how the technical feature works, but mailing lists can set up > an FAQ. Ezmlm allows you to send a message to diversity-h...@apache.org > which could theoretically be used here. > > On Mon, May 13, 2019 at 08:18, Patricia Shanahan <p...@acm.org> wrote: > >> I picked the name without much thought, so it can almost certainly be >> improved. >> >> On 5/13/2019 6:04 AM, Naomi Slater wrote: >>> I think this is a great idea >>> >>> I hope this isn't bikeshedding, but perhaps we should choose a different >>> name. I say this because I'd like to be able to direct someone to this >>> other list without it sounding like I'm telling them they need to "get an >>> education" >>> >>> perhaps diversity-meta@ (because it would be a place to >>> discuss/question/enquire about the diversity effort at Apache, in >> contrast >>> with this list, which is a place to actually carry out the diversity >> effort >>> at Apache) >>> >>> >>> >>> >>> >>> On Sat, 11 May 2019 at 17:19, Patricia Shanahan <p...@acm.org> wrote: >>> >>>> From my experience with technical newsgroups and mailing lists, >>>> including those intended for experts, a FAQ can be invaluable in dealing >>>> with the questions the long term participants have seen far too often. >>>> Craig Russell has suggested having one for our diversity effort. I am >>>> sure there are other somewhat relevant FAQ's out there, and I will look >>>> for them, but I think we need something tuned to ASF's mailing list and >>>> do-ocracy culture. >>>> >>>> When someone shows up with an old, familiar, question there would be no >>>> need to argue about whether they are a troll or just ignorant. You >>>> simply refer them to the FAQ and then ignore them unless and until they >>>> ask a question it does not answer, in a way that shows they have read >>>> and considered it. >>>> >>>> Even given my medical situation, I think I could at least make a start >>>> on organizing a FAQ. For that, I need two types of input: links to good >>>> self-education sources, and sample questions-and-answers. >>>> >>>> As I have already pointed out, I am not myself an expert. Of course, I >>>> will read referenced material to improve my own education. I got started >>>> in the computer industry at a time when people accepted women in >>>> technical leadership roles. By 1980, I was project leader for the >>>> technical core of NCR's VRX operating system, and it was too late for >>>> anyone to tell me I didn't belong. >>>> >>>> Unfortunately, the best sample questions will be exactly the ones many >>>> of you have been dealing with for years. The more likely a question is >>>> to be the opening salvo of troll visit, the more important it will be to >>>> answer it in the FAQ. I hope some of the experts will be willing to >>>> contribute their experience. >>>> >>>> I don't want my FAQ-collection effort to get in the way of getting >>>> things done on diversity@. For that reason, I suggest creation of a >>>> mailing list diversity_education@a.o. Its purpose would be to educate. >>>> People who are willing to contribute to the FAQ, and to answering basic >>>> questions, would subscribe. Those who have had enough of educating >>>> others would carry on using diversity@ to get the job done. >>>> >>>> --------------------------------------------------------------------- >>>> To unsubscribe, e-mail: diversity-unsubscr...@apache.org >>>> For additional commands, e-mail: diversity-h...@apache.org >>>> >>>> >>> >> >> --- >> This email has been checked for viruses by AVG. >> https://www.avg.com >> >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: diversity-unsubscr...@apache.org >> For additional commands, e-mail: diversity-h...@apache.org >> >> -- > Matt Sicker <boa...@gmail.com> > --------------------------------------------------------------------- To unsubscribe, e-mail: diversity-unsubscr...@apache.org For additional commands, e-mail: diversity-h...@apache.org
