Arthur wrote: > Bah, yet another service I won't need in all likelihood. I'd really wish > you would concentrate on the domain registration part: Your xmlrpc > interface still can't do everything with a domain that you can do via > the RWI. And if it can (like fetching billing address information) you > have to ship customer login credentials back and forth for nothing. You > could put a nice WSDL/SOAP wrapper around the crusty old interface. The > new CCS still doesn't support all top level domains and is therefore > quite useless for your existing customers. You have performance problems > with domain renewals and different websites. Integration of domain > registrations/mail/DNS isn't very good... I probably could go on. My > point is: Before you begin with yet another thing (TM) please make sure > your core services are working really well. > >> This morning I'm working on getting a better handle on some of the >> documentation and have started a proto-doc project over at >> http://hacking.developers.tucows.com > > The wiki times out for me. > > If I'm ranting anyway: To whom shall I send our opt out mail for the > "Parked Pages" service (yet another service I don't want)? [EMAIL PROTECTED] > didn't even answer my two mails.
To summarize - a) APIs suck. b) CCS sucks c) support response sucks d) MDNS sucks e) docs and/or wiki sucks f) sales response sucks Re: A, B, D and E - I totally agree. We've got a lot to improve. I'm most disappointed with the state of the APIs, and the continued lack of decent integration between our managed DNS and domains products (and lack of integration generally). Things are getting better, but we've got a long way to go. Regarding "B" - I'm not sure what our roadmap looks like for CCS. In order to fulfill its goals, CCS really needs to support more of the products we offer. My understanding is that it was supposed to make up for some of the shortcomings of the API by packaging them up in a more meaningful, substantial and useful way. The feedback I'm getting from our customers is that the functional depth really prevents it from doing so. I'll see if I can get Zjelko to shed some light on where CCS is going. Concerning the Wiki/Docs project - I'm not sure what you are seeing. Was this a brower time out or....? I just visited and it came up lightning fast. Regarding your support/sales questions - generally speaking, your request to opt-out would go to your sales rep. In specific case, I can say that I've seen at least three internal emails this A.M. between sales and support attempting to figure where your opt-out request got stuck, and deal with the responsivity concerns you've laid out. I expect someone will be in touch soon. You've also indicated that you'd like us to fix what's broke, before breaking new things. We definitely hear you on this front. Most of our focus is on improving the existing service - not on adding new services. The Start beta has been underway for just over a year - but we're taking it slow because of exactly the concerns that you've laid out. Our focus needs to be on improving the existing services that you are already buying before we can honestly expect you to buy more from us. All in, I can only ask that you each keep the feedback coming. Its the only way that we can improve. I assure you, none of it goes unheard. (Unless it does, and then I expect to hear your feedback louder :) Hope this helps - I know that its only words, but I'm pretty confident that you'll see we're backing this up with actions. -ross _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
