Dear Matthias (& others on this list) ... I've had the pleasure of speaking to most of you already, but for those I've not yet met, please allow me to introduce myself. My name is Hutch Morzaria & I'm the Director of Technical Support here at Tucows.
As some of you have no doubt seen in my earlier post to the email defense discuss list, we are currently behind the eight ball with regards to our responses just due to the overwhelming volume of support requests we've received. I would like to apologize most sincerely for the delayed responses you've all been receiving with regards to your support requests over the past little while. The issues with email defense caught us a little bit unprepared but we've already taken quite a few steps internally to address the current backlog and also to ensure that we don't get caught similarly in the future. New staff are being trained as we speak & I hope to have them in place on a staggered basis starting Monday of next week ... My existing team is putting in some significant overtime to try & catch up & we've also brought in resources from other departments inside Tucows that are skilled in our services. All efforts are being made to ensure that the extended response times is not a sustained issue & I will continue to advise further as we progress. Please don't hesitate to contact me directly if you feel these steps aren't sufficient or that they're taking too long to bear fruit. In addition, if you have an urgent escalation that you need immediate attention on, I am always checking my email. Sincerely, Hutch Morzaria [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, March 14, 2007 8:21 PM To: [email protected] Subject: [domains-gen] bulk .eu tranfer via the RWI Hello, 3 days ago I had sent an email to reseller support email concerning a bulk transfer of .eu domain (75) via the RWI, but I got no reply. Perhaps somebody of Tucows may want to reply this way. All the domains have the some owner/whois. I am already getting tired to do all the others transfers manually one by one. Matthias ________________________________________________________________________ Kostenlos: AOL eMail 2 GB Speicherplatz sowie erstklassiger Spam- und eMail Virenschutz. Sichern Sie sich Ihre persönliche eMail Adresse noch heute! _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
