it's becoming a bit of a repeating issue on the forum, but once more: how
do we get Tucows support?
my colleague is trying to register a .de domain, and something is not
working. as with earlier incidents, the problem really is somewhere in the
Tucows system: we can't do anything through the reseller interface, and the
German DENIC folks (always very helpful in my experience) say there is
nothing in their system
so... emailing support - no response, trying to call - can't get through
domain name registration is not our core business, we like to have a good
backend service provider so that we can be a one-stop-shop for our clients
and do these things as simple added value
but now with the same client suffering again from a very problematic
registration process for a second .de domain, it's really having a negative
impact on our reputation. and not being able to do anything ourselves is
extremely frustrating
...
any suggestions for and experiences with another domains and certificates
back-end provider are welcome, we need to find something that works better
for us
/-- Kind regards,
/--- Rolf.
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