Hello, I'm not sure what GeoTrust considers a reseller but our arrangement with them is handled differently. Once GeoTrust refunds the Cert, the money will go back into your account automatically.
Please note that GeoTrust doesn't know or care that you are a Tucows Reseller. To them it's a GeoTrust Cert. Johannes Erdfelt wrote: >On Thu, May 31, 2007, Marc St-Pierre <[EMAIL PROTECTED]> wrote: > > >>I think you got to contact Geotrust directly. >> >> > >Yeah, well, Geotrust thinks otherwise: > >http://www.geotrust.com/resources/refund_policy/index.asp > >"If a Subscriber has paid the fees for the Certificate to another party >such as ba reseller, the Subscriber should request the refund from that >party." > >Does that mean the customer contacts me? Or do I contact Tucows? > >Why would Geotrust accept a cancelation from me but not the customer? Is >my name, as the reseller, anywhere on the certificate order? I don't see >why they'd even talk to me. > >JE > >_______________________________________________ >domains-gen mailing list >[email protected] >http://discuss.tucows.com/mailman/listinfo/domains-gen > > > > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
