Hi Bill, Thanks for helping us find and quash a bug in our new email ticketing system. The problem was due to an employee being out of the office and their autoresponder replying to the ticketing system, which generated the email out to you.
We have corrected the problem in the new system so this should not happen again. Your issue was escalated last week and is in the hands of our Development group at the moment. We hope to have an update for you shortly on it. Regards, -Frank, Team Lead Tucows Support. Bill Gerrard wrote: > What's the deal with Tucows new e-mail support system? > > I keep getting daily e-mails like the following, but no real human > response for an issue I reported a week ago. If someone at Tucows can > take a look, the issue number is 242. > > > When replying, type your text above this line. > ---------------------------------------------- > Hello, > > Thanks for getting back to us with that additional information we > needed about your issue. We're back to working on your problem and > will get in touch with you as soon as possible. > > If you'd like to follow up on the progress of your technical support > request, just reply to this email and type your message above the > dotted line. Please be sure to refer to the issue number assigned to > you in the subject line of this email. > > Thank you for your continued support of Tucows. > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
