I believe the ability to see usernames & passwords via the RWI is an item that
is configurable on Tucow's side on a reseller by reseller basis, and this may
not be on by default.
If you can use the API, you can get this using a call like this.
my $xcp_request = {
action => 'get_user_access_info',
object => 'domain',
attributes => {
domain_name => $args->{domain},
}
};
I've noticed things posted to the discuss list get more immediate attention
than those through support, so I expect you'll get some help soon.
Thanks,
Doug.
--
[EMAIL PROTECTED]
Register4Less.comQuoting mwc <[EMAIL PROTECTED]>:
> Our reseller account has access to domain usernames & passwords
> through the RWI (we click a button & we can see them). We acquired
> another reseller's customers this week and thought we would be able
> to get to the domain usernames & passwords. We can't. This is a big
> problem for us.
>
> How can I get the username/password access activated on the other
> reseller account?
>
> --- Rant warning ---
> Tucows support on this has been LOUSY. I emailed reseller support on
> Monday, got a ticket # response, but have seen nothing more. I
> called support on Tuesday, got somebody who told me I needed to send
> to a different email address to get help faster, got a ticket #
> response, but still see no response. I felt like the guy I spoke to
> on the phone was trying to be helpful, but he just didn't have the
> training and nobody was available for him to escalate the issue to.
> This is day three. My new customers are in limbo and I am NOT happy.
>
> If someone from Tucows is reading, the ticket #s I have are:
> Mon: [EMAIL PROTECTED] (#6932-000802-6207\8026207)
> Tues: [EMAIL PROTECTED] (# SC278294)
> ---- End rant ----
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> [email protected]
> http://discuss.tucows.com/mailman/listinfo/domains-gen
>
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