Good morning mwc, I am sorry to hear about your experience. I will speak with the Technical Support Manager and contact you off list to get you the help you need.
Heather On Mar 19, 2008, at 9:24 AM, mwc wrote: Our reseller account has access to domain usernames & passwords through the RWI (we click a button & we can see them). We acquired another reseller's customers this week and thought we would be able to get to the domain usernames & passwords. We can't. This is a big problem for us. How can I get the username/password access activated on the other reseller account? --- Rant warning --- Tucows support on this has been LOUSY. I emailed reseller support on Monday, got a ticket # response, but have seen nothing more. I called support on Tuesday, got somebody who told me I needed to send to a different email address to get help faster, got a ticket # response, but still see no response. I felt like the guy I spoke to on the phone was trying to be helpful, but he just didn't have the training and nobody was available for him to escalate the issue to. This is day three. My new customers are in limbo and I am NOT happy. If someone from Tucows is reading, the ticket #s I have are: Mon: [EMAIL PROTECTED] (#6932-000802-6207\8026207) Tues: [EMAIL PROTECTED] (# SC278294) ---- End rant ---- _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen Heather Leson Customer Communications Representative Tucows [EMAIL PROTECTED] _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
