Hello Michel,

I actually had to read your post twice. IMHO there are two main items to
address.

The easy one has to do with gratitude and your apparent lack of it. Where
did you pick up the inherent sense of entitlement that drips from your
accusations? It appears not only to be rather childish but moreover may
show a lack of experiencing having to work to pay your way on your part.
Take it from me, once you grow up you will realize that TANSTAFL, or in
other words, not much is for free but if something is, you better
appreciate it before you loose it.
I guess, your post just shut many a door in the e-gold community for you.

The second item is the one of your apparent inexperience, even naivitee
for lack of a better word.
What would you say if you had funded your card and your money would
suddenly vanish because Steve sent the PIN number to the first guy that
knew your card number and sent him an email?
Just imagine you calling your bank and telling them you lost the PIN
number to the brand new card they sent you - or never got the second
letter that had the PIN in it. What will the bank do? Maybe ask you for
the card number, your birth date, the name and birthplace of your mother,
the serial number of the engine block of your first car, your cat's DNA
sequence and heaven knows what else. Once you answered all those questions
correctly, what will your bank say: "Thank you, we'll send a new PIN to
the street address on record".
Now, as I understand, CASHCARDS doesn't ask for a summary of your family
tree and certified blood samples before they send out their free cards.
How exactly is Steve supposed to verify your identity?
Moreover, do you actually believe when you emailed Steve that he would
know from the top of his head "Gee, Michel, the French guy didn't get his
PIN"? To test this foolish assumption: please recite the complete phone
number with IDD and area code of the second one-night stand you had...
difficult, innit?

Yet, you seem to expect Steve to know your card number by heart or carry
around the confidential records of issued cards whereever he goes and
spend ever waking moment to reply to emails of infuriated customers for
free? Sheesh...

I think a public appology for a short temper may well be in order,
wouldn't you agree?

Cheers,
Robert.

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